Shipping & Delivery Policy
Last Updated: 3 September 2026
This Shipping & Delivery Policy explains how physical products purchased through the official website of Dr Adams Bediako Asare are processed and delivered. By placing an order for a physical product through this website, you agree to the delivery arrangements outlined below.
1. Order Processing
Orders are processed after successful payment has been received and confirmed.
Customers are responsible for providing accurate information when placing an order, including their full name, telephone number, delivery location and any additional information required to complete delivery.
Where further information is required, we may contact you before dispatching your order.
2. Delivery Within Ghana
Physical books and other eligible products can be delivered to customers across Ghana.
Delivery may be made through a courier, postal service or another appropriate delivery provider depending on the customer’s location.
Delivery charges may vary according to destination and the delivery method selected. The applicable delivery charge will be communicated or displayed before delivery arrangements are completed.
3. Delivery Time
Delivery times depend on the customer’s location, product availability, order processing requirements and the delivery provider used.
Estimated delivery periods are provided as a guide and may be affected by weekends, public holidays, courier operations or circumstances outside our reasonable control.
Where there is a significant delay with an order, reasonable efforts will be made to communicate with the customer.
4. Delivery Information
Customers must provide complete and accurate delivery information.
We will not be responsible for delays, failed deliveries or additional delivery costs resulting from:
- Incorrect or incomplete delivery addresses
- Incorrect telephone numbers
- Failure of the customer to receive or collect the package
- Changes to delivery information after dispatch
- Other inaccurate information supplied by the customer
Where an order has to be resent because of incorrect information supplied by the customer or failure to receive the original delivery, additional delivery charges may apply.
5. Delivery Charges
Delivery charges are separate from the price of the product unless the product page or checkout information specifically states that delivery is included.
The delivery fee will depend on the customer’s location and delivery method.
Customers should confirm the applicable delivery charge before completing delivery arrangements where it is not automatically calculated during checkout.
6. International Delivery
International delivery of physical books may be available on request.
Customers outside Ghana who wish to purchase physical books should contact us before completing their order so that product availability, courier options, delivery charges and estimated delivery periods can be confirmed.
Any customs duties, taxes, import charges or other fees imposed by the destination country are the responsibility of the customer unless otherwise agreed.
7. Damaged Products
Please inspect your order after receiving it.
If a physical product arrives damaged or you receive an incorrect item, contact us as soon as reasonably possible after delivery.
You may be asked to provide:
- Your name
- Order or payment reference
- Details of the problem
- Photographs of the damaged or incorrect product
- Any other information reasonably required to assess the issue
Where the claim is accepted, an appropriate resolution may include replacement of the product or a refund in accordance with our Refund & Returns Policy.
8. Lost or Undelivered Orders
If your order does not arrive within the expected delivery period, please contact us with your order information.
We will review the available delivery information and, where applicable, follow up with the delivery provider.
A reported delay does not automatically mean that an order is lost or qualify the order for an immediate refund.
9. Digital Products
This Shipping & Delivery Policy primarily applies to physical products.
Where a digital product is offered for sale, no physical delivery charge will apply. Access or delivery instructions for the digital product will be provided electronically according to the terms stated at the time of purchase.
10. Changes to This Policy
This Shipping & Delivery Policy may be updated periodically to reflect changes in our products, delivery arrangements or business operations.
The version published on this website at the time of your purchase will apply to your order.
11. Contact Us
If you have questions about shipping, delivery or an existing order, please contact us through the Contact page of this website.
When contacting us about an existing order, please provide your name, telephone number and relevant order or payment reference so that your enquiry can be reviewed.