Last Updated: 3 September 2026
This Refund & Return Policy applies to products and services purchased through the official website of Dr Adams Bediako Asare. We aim to provide customers with clear and fair procedures for returns, replacements and refunds.
By purchasing a product or service through this website, you agree to the terms outlined in this policy.
1. Physical Books and Products
We accept return requests for physical books or other physical products where:
- You received the wrong product.
- The product arrived damaged.
- The product has a significant physical defect.
- An order was paid for but could not be fulfilled.
If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible after receiving your order.
2. Conditions for Returns
To request a return, please provide:
- Your full name
- Order or payment reference
- Date of purchase
- Description of the issue
- Photographs showing any damage or defect, where applicable
Returned products should remain in their original condition, except where the return results from damage or a defect identified upon delivery.
Products that have been materially damaged after delivery through customer handling may not qualify for a return or refund.
3. Change of Mind
A customer who receives the correct physical product in good condition should contact us before returning the item due to a change of mind.
Such requests will be considered individually.
Where a return is accepted for a change of mind, the customer may be responsible for the cost of returning the product. Original delivery charges may not be refundable where the order was correctly fulfilled and delivered.
4. Incorrect or Damaged Products
If we confirm that an incorrect, damaged or defective product was supplied, we may offer:
- A replacement product
- An exchange, where appropriate
- A full or partial refund
The appropriate resolution will depend on the circumstances of the order.
5. Digital Products
Due to the nature of digital products, downloaded or successfully delivered digital products are generally not returnable.
A refund may, however, be considered where:
- The customer was charged but did not receive access to the purchased digital product.
- A technical problem attributable to us prevents the customer from accessing the product.
- The customer was charged more than once for the same purchase.
- The wrong digital product was supplied.
Each request will be reviewed based on the circumstances of the transaction.
6. Consulting, Speaking and Professional Services
Payments for consulting, speaking engagements, training or other professional services may be subject to separate engagement terms agreed with the client.
Where a client cancels a confirmed professional service, any refund will depend on the stage of the engagement, work already completed, expenses incurred and any cancellation terms communicated before payment.
Where we are unable to provide a paid service and no reasonable alternative arrangement can be agreed, the customer may qualify for an appropriate refund.
7. Requesting a Refund
To request a refund, please contact us through the Contact page and provide:
- Your full name
- Email address or telephone number used for the transaction
- Order or payment reference
- Product or service purchased
- Reason for requesting the refund
- Relevant supporting information
Submitting a refund request does not automatically mean that a refund has been approved. The request will first be reviewed against this policy.
8. Approved Refunds
Where a refund request is approved, the refund will normally be processed using the appropriate payment channel.
The time required for the funds to appear in your account may depend on your payment method, financial institution and payment service provider.
You will be informed when an approved refund has been initiated.
9. Delivery Charges
Delivery charges may be refunded where an order was not delivered because of an error attributable to us or where circumstances justify a full refund.
Where the correct product was successfully delivered and a return is subsequently requested for reasons unrelated to an error on our part, the original delivery charge may not be refundable.
Any cost associated with returning a product will be determined according to the reason for the return.
10. Failed or Duplicate Payments
If you believe you have been charged more than once for the same transaction, please contact us with the relevant payment information so the transaction can be reviewed.
Where a duplicate successful payment is confirmed, the additional payment will be considered for refund.
If a payment attempt was unsuccessful but your account was debited, the transaction may be subject to reversal by your bank or payment provider. Please contact us if you require assistance identifying the transaction.
11. Non-Refundable Items
A refund may not be provided for:
- Physical products damaged by the customer after successful delivery
- Digital products that have been successfully supplied or accessed, except where a qualifying problem exists
- Services already fully delivered
- Costs already incurred in delivering an agreed professional service, where applicable
- Requests involving fraudulent, misleading or inaccurate information
Nothing in this policy is intended to limit any rights available to customers under applicable law.
12. Contact Us
For questions about returns, replacements or refunds, please contact us through the Contact page of this website.
Please include your order or payment reference when contacting us about a transaction so that we can identify and review the purchase.